General
Your contract is with The Crown at Ampney Brook and Wild Thyme & Honey in Cirencester, Gloucestershire.
Please read our Terms & Conditions carefully as you will be bound by them.
Bedroom Reservations
We require your credit card details to guarantee all reservations. We will not charge your credit card until departure*. When your booking is complete, you will be issued a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying.
Cancellations
If cancelled up to 3 pm, 3 days (72 hours) prior to the date of arrival, no fee will be charged. If cancelled after 3 pm, 3 days (72 hours) prior to the date of arrival, or in case of a no-show, the total price of the reservation booking will be charged to include all nights. To make a cancellation please email your request to stay@wildthymeandhoney.co.uk – We would always advise you to take travel insurance to cover any unforeseen circumstances or illnesses.
Group Cancellation Policy (applicable on bookings of 5 rooms or more)
Group reservations can be cancelled without charge up to 8 weeks prior to the date of arrival. Full payment for group bookings is required 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8 weeks to the date of arrival will incur the full charge of the total reservation booking including any taxes, please note these charges cannot be transferred to another date. These cancellation fees will be charged to the credit card that was given to secure the booking. To make a cancellation please email your request to stay@wildthymeandhoney.co.uk
Check-In/ Check-Out
Check in will be from 3pm onwards on day or arrival and no later than 11am on day of departure
Early Check-Out
In the event that a guest checks out prior to the booked date of departure, then full reservation charges will apply.
Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night, inclusive of breakfast. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates as shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card.
Booking Direct
We are pleased to offer the following book direct benefits for leisure guests who have booked a bed and breakfast rate directly with Wild Thyme & Honey: complimentary drink on arrival, a price match guarantee and an upgrade subject to availability.
Guests are invited to enjoy one of the following complementary drinks on arrival:
Cornish Orchards Cider, Grolsch, Local Real Ale, Macabeo Finca Valero White Wine (125ml), Tempranillo Finca Valero Red Wine (125ml)
These benefits cannot be redeemed in conjunction with any other package, are only applicable to bed and breakfast rates and not available to rates agreed for weddings, private events or groups. Price Match Guarantee must be agreed at the time of booking.
Service charge
Please note a 12.5% discretionary service charge for all food and beverages consumed will be added to your bill. This service charge is shared amongst the full team.
No Smoking policy
Please be advised that, in line with British law, we operate a strict No Smoking and No Vaping policy throughout all areas of Wild Thyme and Honey, and The Crown at Ampney Brook. We ask that you please be respectful and head outside into the fresh Cotswold air, should you wish to indulge in either of these past times
Availability
In the rare case that, due to unforeseen circumstances, we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this.
Payment
Please note, we will require a credit card to guarantee advance bookings. We accept both credit cards and cash payments, cheques are no longer accepted. Please note, payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX & Maestro
Pet policy
Here at Wild Thyme & Honey, we believe that your dogs are as worthy of our attention and service as you yourselves are – and so we assign a small number of special dog-friendly rooms especially for guests with dogs to stay in.
As an animal-loving team, we welcome all dogs in our hotel, with just one exception: we cannot accommodate untamed pets. To make your furry friend’s stay as special as yours, our housekeeping team will prepare your room with a dog bed, bowl, blanket and treats at a cost of £30 per dog per stay
Please note the following T&C’s relating to bringing your pets for an overnight stay.
- We have a limited allocation of bedrooms that can accommodate small/ medium-sized dogs. Guests therefore must advise us at the time of booking (please call directly, as individual room requests cannot be accommodated via our online booking portal) if you wish to bring a dog. Unless you are specifically booked into a room where dogs are permitted, you may not have a dog in our bedrooms. This is because, whilst we love dogs, some guests do not and may have sensitive allergies.
- Well behaved dogs over 1 year may share their owners’ room for an additional fee of £30 per dog per stay, inclusive of VAT. This fee covers the additional anti-allergic deep clean that will take place upon departure.
- Your dog must not be left alone in the bedrooms at any time. When dining with us, you are welcome to bring your dog with you to the pub’s designated dog-friendly dining areas but, we do ask that your dog be well trained in public areas where food is being served.
- Staff are not permitted to care for your pet during your stay e.g., feeding/ walking.
- Please ensure your dog is always kept on a lead when in public areas of The Crown at Ampney Brook and Wild Thyme & Honey.
- We appreciate accidents can happen; therefore, we ask that you let us know if any accident occurs. Any damage to the room caused by your dog will be assessed by our Duty Manager and any cost incurred will be charged to your card.
- We do politely request that guests control and manage noise made by their pets during their stay, especially in the evenings and overnight, to ensure it does not disturb other guests.
- Please take particular care when taking your dogs outside of the building and keep them on a lead until you feel it is safe to remove them, as there is a main road nearby.
- We reserve the right to review our accommodation commitment should disturbances continue to other guests occur.
All dog-friendly rooms are given a special clean after stays to ensure everything is spick and span, ready for the next happy healthy pet. To book one of our special dog-friendly hotel rooms, call us directly on T: 01285 851806
Acceptance of Children
Children of all ages are welcome. Up to the age of 3yrs old children are welcome to stay for free and share a bed or request a cot. From aged 3 upwards children are welcome to stay however we do not have extra beds to add to the bedrooms so you may wish to consider an interconnecting room. A charge of £10 per child will be payable locally to cover Breakfast.
Damages and Breakages
Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages.
Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. The Crown at Ampney Brook and Wild Thyme & Honey is owned and operated by Red Lion Operations 3 Ltd.
Company address: The Wellington Arms, Basingstoke Road, Stratfield Turgis, Hampshire, RG27 0AS
Company Number 12158205.
